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FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account. 

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

How long will I have to wait for my Uncle Phuncle package?

As well as your order confirmation email, you will be notified by email when your order has been dispatched. Each product will have a custom delivery lead time specified in the product listing, please read this carefully. Some items are ready to post, but most Phuncle items are made to order. Refer to the product listing for delivery information. On average, made to order items are dispatched within 14-24 working days, but this changes depending on the order placed.

International orders are subject to delays in customs- unfortunately we cannot be held responsible for this type of delay.

How will I know if a clothing item will fit?

We do our best to describe the items for sale in the product description. This includes bust and waist measurements, as well as relevant measurements to particular designs (hem length, etc.) 

We have also provided a sizing chart as a guide to international sizes, but please use the specific garment measurements in the product listing as your main guide.  Please don't hesitate to reach out to Ash (the maker) for sizing help and information -She's here to help and can give you detailed information on the fit of the garment.

What is your returns policy?

We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, please send an email to returns@unclephuncle.com stating the nature of the problem.

Refer to our returns policy for more information. 

If you have any questions please don't hesitate to get in touch via the contact form